Returns & Exchanges
At National Tree Company, we want you to be completely satisfied with your seasonal decor. If your purchase doesn't perfectly suit your home, you may return the item in its original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to start the process and receive a return authorization.
Pack with Care
Place the item back in its original National Tree Company packaging, ensuring all lights, stands, and ornaments are securely included.
Attach Shipping Label
Print the provided prepaid shipping label and affix it to the outside of the box, covering any previous delivery markings.
Receive Your Refund
Once our warehouse inspects the returned greenery, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing